Support

I lost my progress, or I got a new phone

If you connected an account, install Tiny Toyworks on the phone and connect the same account in the game’s Settings (Game Center, Apple or Google). Your factory loads straight away.

If you played as a guest, your factory was saved only on your old phone. If you still have it, open the game there and connect an account first, then connect the same one on the new phone.

Where is a guest’s progress saved?

Only on that phone. Deleting the game, resetting the phone or switching phones loses it, and we can’t bring it back. Connecting an account fixes that.

I play on two phones. Which factory wins?

When you connect, the game compares the factory on the phone with the one in the cloud. It loads the one that’s further along, or asks you which one to keep.

A purchase is missing

Make sure you’re signed in to the same App Store or Google Play account you bought with, then restart the game. Your purchases come back when you connect your account in the game, or when you reinstall the game from the same store account. Coins and packs are part of your factory, so they come back with your cloud save. Still missing? Email us with the store’s receipt.

My shop didn’t earn while I was away

Hire a cashier in the office: only with a cashier at the counter does the shop keep selling while you’re away (up to a few hours).

Can I play offline?

Yes, the factory runs without internet. The cloud save, purchases and ads need a connection; the game catches up when you’re back online.

How do I delete my account?

In the game’s Settings, or by email. More about deleting your account.